If there’s one thing we know, it’s that we owe our success to our people and the special culture they’ve helped us build. We work hard, we celebrate our success, we develop and nurture our people and we know how to have fun. It’s one of the reasons that people love working with us, and our clients will tell you that we have some of the most talented and creative people in the business – and we’d agree.

We make no apology for boasting about our brilliant team and the great work we do. We are ambitious and made up of diverse personalities, each of whom shares our passion for delivering healthcare communications with a human touch. We are building an agency for the future, if you’re interested to learn more about Virgo, we’d love to hear from you.

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Account, Director

New York, New York, United States

Account Director

Job Description

About Us

Virgo Health works for pharmaceutical, biotech, and device companies to inform and educate healthcare professionals about the latest developments in clinical research and therapeutic approaches. We leverage our meetings, digital, and interactive expertise to understand what’s easy and relevant for healthcare professionals to engage with. We tailor our content and design it to offer choice and active participation. Real, relevant, and human.

Job Overview

The account director (AD) is the main point of contact for the client and is responsible for identifying and pursuing business opportunities, both new and organic. The AD will be expected to lead tactical brainstorming, in partnership with Virgo leadership, and create a yearly peer-to-peer (P2P) tactical proposal for the account(s) they oversee. The AD is also responsible for mentoring and training junior team members, overseeing the team’s capacity, and setting clear expectations on job roles and responsibilities. The AD will also create and maintain strong relationships with inter-agency departments, ie, scientific, editorial, and creative, to effectively work together to ideate and execute solutions that meet the client’s objectives. The AD is ultimately accountable for all deliverables they oversee, including financial forecasting/management, and must ensure they work effectively with all Virgo team members to deliver creative, engaging P2P solutions within the agreed upon timeline.

As part of the health education management team, the AD will be seen as an ambassador for Virgo, building respect and support both internally and externally. They will be expected to have the ability to think “big picture” in the development of long-term strategic plans, to drive client business and further establish Virgo as a premier healthcare agency.

Core Responsibilities

Account Direction

  • Oversee designated accounts while appropriately directing account team activity
  • Provide direction, inspiration, and strategic counsel where necessary
  • Set performance targets with the client
  • Monitor progress on account against targets and make necessary changes to activity to achieve them
  • Evaluate success of projects and overall programs
  • Take accountability for the profitable management of accounts and team budgets
  • Identify organic growth opportunities and drive new business growth
  • Ensure all written communication across the agency is produced within Virgo house style format and quality
  • Accurately input hours worked into timesheets on SAP

People Management

  • Clearly set expectations and standards and manage team members to achieve their potential
  • Delegate work fairly and consistently across the team
  • Create a supportive learning culture and coach and mentor others
  • Flex tone/style and delivery to better connect and get the best from others
  • Effectively manage and balance client demands with the team’s resources and capability
  • Recognize and celebrate success both individually and as team
  • Assist with recruitment and induction of new team members
  • Conduct regular appraisal/performance reviews and ensure team has challenging and aspirational PDPs
  • Assist with talent management and team success planning

Business Management

  • Demonstrate an understanding of the overall business strategy and translate this into day-to-day operations
  • Assist with the development and delivery of an element of the divisional business plan
  • Actively contribute and participate in divisional management team meetings
  • Provide financial oversite, including drafting work orders, reviewing timesheets for all jobs under your

purview, and budget management

Medical Education

  • Cultivate working relationships with KOLs for Virgo
  • Continue to give shape, coherence, and direction to all written materials, ensuring they meet strategic needs and overseeing quality control for all written materials

Client Service

  • Contribute to client strategy and thinking
  • Demonstrate the ability to consult at the highest levels of the client’s organization and be recognized as a member of the senior team
  • Demonstrate an understanding of the wider marketing mix and be able to provide senior client counsel
  • Take responsibility for client satisfaction, retention, and development
  • Achieve client buy in and support for program activity, or changes of direction if necessary
  • Maintain regular contact with client regarding account direction and resourcing
  • Proactively challenge clients where necessary
  • Ensure an annual external strategic review of client accounts is executed and client action plans developed
  • Chair/facilitate external meetings when necessary
  • Proactively identify opportunities for organic growth

Industry Awareness

  • Use understanding of the industry landscape and broader health environment, applying growing knowledge toward the implementation and development of client and new business programs
  • Build an in-depth knowledge of the pharmaceutical industry, Virgo, and client environment
  • Keep updated on new developments within the med ed industry and other med agency activity
  • Keep updated on all relevant industry guidelines, such as PhRMA, and other regulatory bodies that have an impact on client business
  • Build expert knowledge within client-specific disease areas, keeping up to date with clinical data, market research, policy, and trends
  • Keep updated on client SOPs


  • Inspire others and motivate them to achieve their goals, as well as Virgo’s goals
  • Recognize the value and develop the potential in others today and for the future
  • Demonstrate “we not I” by collaborating across the agency
  • Take accountability when making mistakes and doesn’t hide in a crisis
  • Look to build opportunities externally to raise Virgo’s presence, eg, networking events, etc

New Business

  • Proactively identify new business opportunities, while also seeking out opportunities for organic growth with existing clients
  • Assist with new business leads and the development of pitch documentation and presentations

Experience/Skills Required

  • Excellent people management skills and leadership skills
  • Excellent verbal and written communication skills
  • Excellent project and time management skills
  • Ability to multitask and work under pressure
  • Ability to use own initiative
  • Financial management skills
  • Excellent negotiating and influencing skills

Level of Experience

  • 6-10+ years of experience as senior account management or account director within a medical education



  • Science degree in a science discipline

Virgo Characteristics

  • Team player
  • Passionate commitment
  • Open communication
  • Self-development
  • Creatively curious
  • Embraces change

Key Performance Indicators

  • Client feedback
  • Client retention
  • Development of direct reports
  • Annual performance objectives and performance appraisal

Salary range: $110,000-$150,000

Actual compensation offered within the range will depend upon, among other factors: a candidate’s skills, qualifications, and experience; actual ranges for current or former employees in the role; and market considerations.

Virgo is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Any request to schedule an interview and any legitimate offer of employment will only come from an authorized representative of Virgo. We will never require an applicant to provide sensitive personally identifiable information in order to conduct an interview.

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.


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